Frequently Asked Questions

You can change your email address and/or password in the Member Home (under "Members" in the top menu bar). The change password link is found at the bottom of your profile box. 

Go to the member home.

1. Click Subscriptions.
2. View Subscriptions in the table on this page  
   • If you have an active subscription that will automatically renew, it will say Enabled under Subscriptions. 
   • If you do not have an active subscription, it will say None. Your membership will not automatically renew. There is nothing to cancel. You can stop here.  
3. To avoid automatic payments, you can cancel or pause your subscription. NOTE: When you cancel or pause, your current subscription will remain ACTIVE until its expiration date. Therefore, you will not lose access to your premium content until your current subscription expires. 

This is useful when you have a monthly subscription, or you would like to remain locked in at a discounted rate. See documentation below regarding how paused subscriptions are handled: 

When a user resumes before their current transaction has expired, they will be billed again on the same day that their subscription was initially set up and will not experience any lapse in access. However, if the user resumes after the current transaction expires, then they will be billed immediately on that day and all future billings will happen on that new day (the user will experience a lapse in access if they resume after their last transaction expired). 

For example, if I pause my monthly subscription on the 15th, and it normally bills on the 1st of the month, and I then resume on the 20th, I will be billed again on the 1st. But, if I resume on the 3rd of the next month, I will be billed that day, and my new bill date will be every 3rd

The above documentation was provided by our membership software, MemberPress.